Digitizing Sales & Centralized Automated Order Processing
How NAMS engineered an end-to-end e-commerce platform for a growing retail brand, replacing manual chat orders with automated payments, webhook invoicing, and real-time inventory sync.
The Challenge
Operational bottlenecks and limitations of the legacy workflow.
Prior to partnering with NAMS, the client managed 80–120 daily orders entirely through manual WhatsApp chat threads. Customers uploaded payment slips that 3 full-time admins had to manually cross-verify against bank statement portals.
This manual pipeline caused critical operational bottlenecks:
- 30–45 minute average order confirmation latency per customer.
- Frequent stock overselling and mismatch during promotional surges.
- High administrative labor cost spent on routine data entry.
- Month-end revenue reconciliation took up to 48 hours to finalize.
The Solution
Engineered system architecture by NAMS.
We completely redesigned the transaction pipeline focused on Zero Friction Checkout and Event-Driven Background Workers.
Delivered Modules:
Technology & Results
Stack specifications and client testimonial.
Tech Stack:
“Our team used to spend entire evenings manually verifying bank transfers after every weekend sale. NAMS automated the whole workflow flawlessly. We now process 3x the volume with zero administrative stress.”